The following policies were designed specifically to ensure a relaxing and pleasant experience for every guest. Thank you so much for honoring each other and the professional salon environment.
We totally understand that sometimes life happens and you need to cancel or reschedule your appointment. All we ask is that you provide us with a 48 hour notice when doing so. Please understand that when we reserve appointment slots specifically for you, and when it opens up without enough notice, we miss the opportunity to accommodate other guests. In the case that more than 48 hours notice is not given for a cancellation or reschedule, you will be responsible for paying 50% of the scheduled service: same day or last minute cancellations and no shows will be responsible for 100% of the service price. Please be aware that that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply. Thank you for understanding our policy. It is in place to respect the time of the artists as well as other clients waiting for appointments. All deposits will be non-transferrable if appointment is no showed or canceled beyond the 48 hour policy.
service guarantee and refunds
We are committed to, and guarantee the highest level of satisfaction for our guests. We strive to educate our guests on what is attainable based on their goals, and the best way to maintain after you leave the salon. Please understand that we do not offer refunds, however if you are having any challenges with any services provided to you, please let your service provider know within 7 days of your appointment and we will gladly invite you back in to make adjustments at no additional charge. This does not apply if your stylist provided a service you both agreed upon in your consultation and you've changed your mind, but still let us know and we will get you to where you want to go together! Each situation will be considered at the discretion of the stylist as to what may be done for the adjustment.